Return Policy

Returns Policy
 
Order Damages, Defects, Discrepancies & Returns
 

I) Order Damages and Lost Shipments (Contact Us)
If you receive your order damaged report this to us within 7 days of the delivery date. We consider ANY order damage free after 7 days of delivery to you. OPEN AND INSPECT MERCHANDISE AS SOON AS IT'S DELIVERED. REPORT DAMAGED SHIPPING PACKAGE TO THE CARRIER Immediately.

If your merchandise is damaged from shipping or your shipment is not received, we will work with the carrier to resolve this problem. This process may take 2-3 weeks for resolution by the Carrier (UPS, USPS). While we will work aggressively with the carrier please note that claims are made through the carrier. The process can require the carrier to research and investigate the shipment which unfortunately takes time. Once we have a confirmation that the claim has been settled we will reship or credit back the customer for Damages and lost packages. If the supplies are needed immediately for an event, you may place another order which will be treated as a new order (shipped immediately). Once the damaged/lost shipment claim is approved we will issue a refund back to you.

II) Defective Merchandise (Contact Us)
Defective Merchandise must be returned for replacement/refund before a credit or reshipment is made by us. Contact us for return instructions.
If the defective product is needed immediately for an event, you may place another order for the product which will be treated as a new order (shipped immediately). Once you return the defective product to us we will issue a refund back to you for that item.
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III) Order Discrepancies (Contact Us)
If you receive your order incomplete, report this to us within 7 days of the delivery date. PLEASE tell us if you have received items not ordered as this helps us determine our shipping department's error. We consider ANY order complete after 7 days of delivery to you. OPEN AND INSPECT MERCHANDISE AS SOON AS IT'S DELIVERED.
We reserve the right to reship or credit back the customer for Damages and Shortages.

IV) Order Return Policies (Contact Us)

  1. CONTACT US FOR YOUR RETURN REQUESTS WITHIN 7 DAYS OF YOUR ORDER BEING DELIVERED. An Authorization number and instructions will be e-mail to you within 24 business hours. You will have 5 business days to postmark your merchandise return.(Contact Us)
  2. MERCHANDISE MUST BE UNOPENED & UNDAMAGED. Items MUST be in the same condition as received, unopened and undamaged.
  3. A 20% restocking Fee may apply. Contact us for additional details.
  4. Musical instruments over $200 have a 3 day trial where we will waive any restockingif return is requested during this time. Day of delivery is day 1.
  5. SHIPPING COST ARE NOT REFUNDABLE. Shipping cost that you incur for returns is not refundable nor is the original shipping cost (shipping merchandise to you).
  6. PARTIAL UNITS ARE NOT RETURNABLE - If you purchase a product that contains 12 units, the return must contain ALL 12.
  7. PACKAGES WITHOUT AN AUTHORIZATION NUMBER ARE REFUSED.
  8. Unauthorized returns or returns that do not follow the above policies are subject to a 50% restocking fee.

V) How To Make Returns (Contact Us)

  1. REVIEW the above (Order Return Policies) before requesting a return.
  2. PACKAGES WITHOUT AN AUTHORIZATION NUMBER ARE REFUSED: Contact us prior to making a return for a return authorization number and proper instructions. We will issue you a return authorization number & mailing instructions. Authorization numbers MUST be written on the outside of the package or your return WILL be refused from the carrier.
  3. INSURE & TRACK YOUR RETURN. You are responsible for insuring & tracking your return. We are NOT responsible for your return until we have accepted it from the carrier. WE STRONGLY suggest you insure and use a tracking number on ALL returns.
  4. RECEIPT REQUIRED. Returns must include a receipt for proper Credit. Copy of Receipts can be obtained by clicking on the "myAccount" link located at the top right of this page.
  5. If these conditions apply we will be happy to accept your return.
    Our Contact Information is below (Contact Us)

UNAUTHORIZED RETURNS ARE REFUSED AND RETURNED TO YOU.

CONTACT INSTRUCTIONS
Click here to contact us and include the below information:

  • Please Review the above Return Policies
  • Include, Order #, Last name, City, State
  • Describe Merchandise to be returned
  • CHECK E-MAIL FOR RETURN INSTRUCTIONS

 

 

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